Warranty terms

Company code: 302500808 – VAT number: LT100005339116 – AUKETRA UAB

GENERAL TERMS AND CONDITIONS OF SALE - AUKETRA

Updated version - 09/04/2025

1. Subject of the contract

This document sets out the rights and obligations of Auketra and the Customer in connection with online purchases. Any order placed on www.auketra.com, auketra.fr, auketra.eu, etc. constitutes full and irrevocable acceptance of these GTC. The Customer warrants that they are of legal age and capacity to enter into this contract. Auketra may amend these GTC at any time. The version in force on the date of the Order shall apply.

2. Applicability of the GTC

2.1 Beneficiaries
These GTC apply exclusively to consumers (individuals or legal entities) resident in Europe. 2.2 Scope
They govern all transactions carried out via www.auketra.com and commercial relations between Auketra and the Customer, unless otherwise agreed in writing. These General Terms and Conditions of Sale apply to transactions in goods sold via the Auketra platform and to orders destined for mainland France (including Europe).

3. Validity of the contract

3.1 Entry into force
The contract takes effect on the date the order is validated by the customer. 3.2 Duration
It remains in force until delivery of the goods and expiry of the legal or contractual warranties provided by Auketra.

4. Online ordering process

The customer must log on to www.auketra.com and submit a quote request via the website form or by contacting customer service. The customer receives a detailed quote before any firm order and must accept it in writing (email or post) together with the signed GTC. Payment is due after full confirmation of the order (including shipping). Accepted means: bank transfer; credit card (via Stripe). Payment is made via a secure server. If the product is unavailable after order, the customer is informed within 10 days and refunded within 14 days at most.

5. Prices and validity of offers

Prices and product characteristics are displayed on www.auketra.com (prices are inclusive of tax, excluding delivery). In the event of a technical error, Auketra reserves the right to cancel the order and refund the customer.

6. Payment methods

Accepted: card (immediate debit after authorisation); transfer or cheque (processed after receipt). Bank details are protected in accordance with anti-fraud standards. Personal data may be used for order processing and shared with partners. The customer has a right of access and rectification (contact: [email protected]).

7. Title and risk

Auketra retains title to the goods until full payment. Risk passes to the customer on delivery. If the customer exercises the right of withdrawal, the product must be returned in its original condition.

8. Delivery

Home delivery to the address given. The customer must provide a valid delivery address. Delivery costs are communicated before final validation. Delivery within a maximum of 30 days from payment validation. If delayed, the customer may cancel within 3 days (after 30 days) by registered letter or email. Unshipped order: immediate cancellation and refund within 14 days. Shipped order: customer may refuse the parcel on receipt for a refund within 14 days after return. The customer must check the condition of delivered items and notify any visible damage by registered letter (to Auketra UAB Paliūniškio g. 7, LT-35113 Panevėžys, Lithuania) within 3 working days or contact customer service (Mon–Sun 09:00–20:00) via www.auketra.com.

9. Right of withdrawal

The customer has 14 calendar days from receipt to exercise the right of withdrawal. Procedure: notify by email via the online form (www.auketra.com) with order number; Auketra sends confirmation; unshipped order: refund within 14 days; delivered order: return items within 14 days (return costs borne by the customer).

10. Return policy

No exchanges. Returns must be made within 14 days of confirmation with items intact. Postmark is proof. Refund within 14 days of Auketra receiving the returned parcel.

11. After-sales service

For any claim: https://auketra.com – [email protected]

12. Engine installation procedure

The legal warranty (hidden defects/conformity) applies only if the following procedure is followed. The customer must provide proof via a detailed invoice from an approved professional. Pre-installation: check circuits (water, oil, air, fuel); replace filters, plugs, timing kit, gaskets and fluids; timing with manufacturer tools. Post-installation: check warning lights; electronic reset by approved professional; oil and filter change after 1000 km. Key requirement: mandatory video of oil pressure build-up (0.5 bar before starting). Without video proof, the warranty is void.

13. Legal warranties

Used engines benefit from a conformity warranty (10 months) and a warranty against hidden defects. Exclusions: normal wear or external damage; non-compliance with the installation procedure. Other components not warranted: caps, plastic parts, sensors and electrical connectors. The customer or garage must check these before installation. Auketra is not liable for defective parts supplied free of charge. Labour for removal of defective parts is at the customer's expense. Parts sold subject to further testing: injectors, turbo (partial check), injection pump. If a part is defective before installation, Auketra will replace it subject to expert report. No refund of labour costs if a defective part was installed.

14. Quality checks carried out by Auketra

Engines: crankshaft rotation check, cold compression test, visual inspection of cylinder head, crankshaft check after sump removal. Accessories: turbo (axis rotation and blade condition checked; sealing and variable geometry not guaranteed); injectors and injection pumps not tested (no dedicated equipment).

15. Warranty and coverage

10-month warranty on engines subject to installation by a certified professional. Fitting invoice to be sent within 15 days by registered post. Exclusions: injectors, turbo, etc.; storage or compensation costs. In case of defect: before installation: exchange or refund; repairable defect: Auketra supplies used parts (except new gaskets/bolts) and covers labour per approved quote; irreparable defect: replacement with equivalent engine (±20% mileage) or refund. Auketra may appoint an expert if the garage's competence is in doubt. Any fraud voids the warranty.

16. Legal warranty and consumer rights

Under the order of 18 December 2014, the customer benefits from a legal conformity warranty (2 years), including choice between repair and replacement, and a warranty against hidden defects (Civil Code, art. 1641).

17. Support and mediation

Send complaints first to Auketra via [email protected]. Recourse to the CNPA Mediator or the European dispute resolution platform is possible.

18. Responsibilities and maintenance

The customer/garage must: check circuits (oil, water, fuel); replace consumables (filters, belts, fluids); use manufacturer tools for timing. Auketra does not assume costs related to incorrect installation.

Protected document - Reproduction prohibited without authorisation. Last updated: 09/04/2025